Refund policy

We want you to feel completely at ease in your Marettimo pieces. If something is not quite right, the options below explain how returns and refunds work.

Your statutory right to cancel

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your order within 14 calendar days of receiving your goods, for any reason. To exercise this right, email us at hello@marettimostudio.com with your order number within that 14-day window. You then have a further 14 days from notifying us to return the goods.

Items eligible for return

Corsetry, dresses, separates, footwear and accessories may be returned for a full refund, provided they are:

  • Unworn, unwashed and unaltered;
  • In their original condition with all tags attached;
  • In their original packaging where reasonably possible.

How to return an eligible item

  1. Email hello@marettimostudio.com with your order number and the item(s) you wish to return.
  2. We will reply within 2 working days with a Return Authorisation and our UK return address. Please do not send items back without this — unauthorised returns may not be processed. For some items we may simply refund you and ask you to keep or donate the piece; if so, we will say that in the same email.
  3. Pack the items securely. The cost of return postage is your responsibility unless the item is faulty, damaged or incorrect.
  4. We recommend using a tracked service. We cannot accept liability for parcels lost in transit on the way back to us.

Refunds

Once your return arrives and passes inspection, we will refund the price of the item(s) plus any original outbound shipping charges (if you are returning your entire order) to your original payment method within 14 days. You will be notified by email when the refund is issued.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or you have received the wrong item, please email us within 7 days of delivery with photographs of the issue and your order number. We will arrange a full refund or replacement at no cost to you, including return shipping where required.

Exchanges

We do not currently offer direct exchanges. To swap a size or colour, please return the original item per the steps above and place a new order. This ensures the new size is reserved for you while the return is processed.

Sale & promotional items

Items purchased on sale or with a promotional discount remain returnable under the same conditions as full-price items, except where explicitly marked “final sale” (e.g. limited archive editions).

Last updated: 26 July 2026.